Restaurant Expectations

This book has a double purpose. One is to serve as a guidebook for Enlightened Hospitality, the other, an inspirational instrument for life in general. In its first phase, it elucidates the difference between the Hospitality Industry and Field of Hospitality by identifying objective markers, in the second, offers the following perspective; “Our individual lives are like running a restaurant. We embody the business of Hospitality. We are the bosses, employees and the customers. The success of our business depends on good customer service, implying, “you cannot expect the business of your life to exceed the expectation of the world when you don’t understand the essence of Hospitality to embody sincere Service through your actions.” (excerpt from the book.) So why so much emphasis on Service? Because the flavour of the Roast is in the handshake of the Host.